Customer Success & Orders Specialist

Forrest Recruitment Ltd.; Heyrod; On-site; GBP 26,000 - 34,000; Full time

Job summary

Forrest Recruitment Ltd. in the United Kingdom seeks a Customer Account Manager to act as the first point of contact for customers, handling enquiries and orders with SAP proficiency. You will maintain accurate records and liaise with internal teams to ensure a smooth customer journey.

The role requires highly organised, detail-oriented individuals who can manage multiple tasks in a busy environment and deliver excellent service while upholding health and safety procedures.

Qualifications

• Experience using SAP.
• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable working in a busy environment under pressure.
• Team player with proactive approach.
• Planning and workload management skills.

Responsibilities

• Act as the first point of contact for customer enquiries by telephone, email and other communication channels.
• Provide a professional, friendly and customer-focused service.
• Process customer orders accurately using SAP and follow company procedures.
• Create and maintain accurate customer records within SAP.
• Keep customers informed about the progress of their enquiries and orders.
• Build strong working relationships with customers, suppliers and internal teams.
• Escalate issues appropriately where additional support is required.
• Prepare and distribute routine reports.
• Identify opportunities to improve customer service and business processes.
• Follow all company Health & Safety procedures.
• Support the wider team with other reasonable duties as required.

Skills

Microsoft Office proficiency

SAP

Organised and detail-oriented

Multi-tasking

Communication skills

Team player

Workload planning

Tools

SAP

Microsoft Office

Job description

Forrest Recruitment Ltd. in the United Kingdom seeks a Customer Account Manager to act as the first point of contact for customers, handling enquiries and orders with SAP proficiency. You will maintain accurate records and liaise with internal teams to ensure a smooth customer journey.

The role requires highly organised, detail-oriented individuals who can manage multiple tasks in a busy environment and deliver excellent service while upholding health and safety procedures.