Customer Success & Orders Administrator

Universal Business Team; Lisburn; On-site; GBP 25,000 - 33,000; Full time

Job summary

A thriving organisation in Lisburn is seeking a proactive Customer Service Administrator. You’ll manage customer inquiries, process orders, and support sales targets while ensuring operational efficiency. The ideal candidate has strong customer service experience, proficiency with CRM tools, and excels in communication. This role offers a full-time position with competitive salary and bonus potential.

Benefits

Company wide Bonus

Competitive salary of £25,500 - £32,500

Qualifications

• Proven experience in customer service, account management, or sales support.
• Strong proficiency with CRM systems and tools like Sage or Salesforce.
• Excellent verbal and written communication skills.
• Ability to adapt to new technologies and contribute to process improvement.

Responsibilities

• Managing customer enquiries and providing outstanding service.
• Processing orders accurately and ensuring timely delivery.
• Building strong customer relationships to drive satisfaction and retention.

Skills

Customer service

Account management

Sales support

Communication skills

Problem-solving

Tools

Sage

Salesforce

Job description

A thriving organisation in Lisburn is seeking a proactive Customer Service Administrator. You’ll manage customer inquiries, process orders, and support sales targets while ensuring operational efficiency. The ideal candidate has strong customer service experience, proficiency with CRM tools, and excels in communication. This role offers a full-time position with competitive salary and bonus potential.