Customer Success Manager, Workvivo - London

Zoom Video Communications; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Customer Success Manager in London to foster strong relationships with customers and advocate for their needs. The ideal candidate will have over 8 years of experience in Customer Success, preferably within SaaS, and possess strong communication and problem-solving skills. This role offers a hybrid work environment and a commitment to employee wellbeing with various benefits.

Benefits

Variety of health benefits

Supportive work culture

Work-life balance initiatives

Qualifications

• 8+ years of experience in Customer Success, preferably in SaaS.
• Ability to communicate naturally in various formats.
• Strong writing skills with a focus on clear tone and audience.

Responsibilities

• Build strong, trusted relationships with customers.
• Lead regular check-ins and track customer progress.
• Champion internal communication best practices and customer engagement.

Skills

Customer Success experience

Problem-solving

Communication

Strategic thinking

KPI confidence

Job description

What you can expect

At Workvivo, we’re on a mission to bring workplace culture to life. No matter where in the world employees log in from. As we grow globally (and fast!), we’re looking for passionate, people-first Customer Success Managers to help our customers fall in love with Workvivo and unlock its full potential. If you’re all about building relationships, solving problems before they even appear, and making customers feel like absolute rockstars - keep reading.

About the Team

Workvivo is the heart of the employee experience. We’re a digital platform that amplifies culture, connects people, and celebrates the moments that make work meaningful. Now a proud part of the Zoom family, we’re combining purpose with powerful tech to help teams thrive everywhere. We work hard, celebrate often, and put people at the center of everything we do - including you.

Responsibilities

• Building strong, trusted relationships with our amazing customers and keep them smiling.

• Championing employee engagement and internal comms best practices like a true expert.

• Leading regular check-ins (weekly/biweekly) and keep track of progress like a pro.

• Running Executive Business Reviews that show real value.

• Understanding what success looks like for each customer and help them get there.

• Bringing customer insights back to our team—be their voice and advocate for product improvements.

• Keeping things running smoothly, proactively solve problems, and bring your creative flair to every challenge.

What we’re looking for

• Communicate naturally —whether it’s over a coffee, a call, or a big presentation.

• Think strategically and constantly ask, “How can we do this even better?”

• Write clearly and professionally, with a strong grasp of tone, structure, and audience.

• Bring Customer Success experience, knowing what works—and what doesn’t. Preferably 8+ years within CS-space from SaaS.

• Solve problems proactively and creatively, always thinking outside the box.

• Work confidently with KPIs and demonstrate the real impact of your efforts.

• Deliver outstanding service that builds trust—your customers love working with you.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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