Customer Success Manager

ABAX AS; Peterborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading telematics and IoT company in the UK seeks a Customer Success Manager to build and nurture value-driven partnerships with key customers. The successful candidate will lead onboarding, advocate for customer needs, and identify upsell opportunities. Ideal applicants will have experience in customer success or account management, possess strong communication skills, and thrive in a dynamic environment. Competitive compensation and continuous learning opportunities are offered.

Benefits

Continuous learning opportunities

Competitive compensation and benefits

Qualifications

• Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.
• Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.
• Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.
• Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.
• A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.

Responsibilities

• Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.
• Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.
• Proactively manage your portfolio — identifying risks early and driving retention and renewals.
• Spotting and seizing cross-sell and upsell opportunities to expand customer value.
• Collaborating with Product, Sales, and Support to deliver seamless customer experiences.
• Championing customer satisfaction, representing their voice to drive continuous improvement.

Skills

Customer Success

Account Management

Retention

Relationship Building

Communication Skills

Job description

Customer Success Manager (CSM), you’ll be the go-to person for our most valued customers — a strategist, relationship builder, and growth champion. You’ll build long-term, value-driven partnerships by ensuring smooth onboarding, proactive engagement, and tailored solutions that maximise adoption, drive growth, and prevent churn.

You’re someone who thrives on autonomy and loves creating impact — turning everyday interactions into lasting relationships. You’re not just maintaining accounts; you’re transforming them.

What You’ll Do

• Lead smooth, value-driven onboarding experiences that ensure quick customer adoption.

• Build and nurture trusted relationships, acting as a strategic advisor to key stakeholders.

• Proactively manage your portfolio — identifying risks early and driving retention and renewals.

• Spotting and seizing cross-sell and upsell opportunities to expand customer value.

• Collaborating with Product, Sales, and Support to deliver seamless customer experiences.

• Championing customer satisfaction, representing their voice to drive continuous improvement.

What We’re Looking For

• Proven experience in Customer Success, Account Management, or Retention, ideally in a SaaS or tech environment.

• Strong relationship-building and communication skills, acting as a consultative advisor to your client portfolio.

• Demonstrates the ability to identify opportunities, mitigate churn risks, and drive value at every stage of the customer lifecycle.

• Experience working cross-functionally with Sales, Product, and Support to deliver unified outcomes.

• A self-starter who takes ownership, prioritises effectively, and thrives in a dynamic, fast-growing environment.

Why Join ABAX?

• A high-impact role in a leading telematics and IoT company, shaping the future of smart mobility.

• A collaborative, international environment where ideas turn into action.

• Continuous learning opportunities and a chance to work with cutting-edge technology.

• Competitive compensation and benefits in a fast-moving scale-up culture.

Ready to Apply?

If you’re passionate about nurturing customer relationships, driving retention, and helping businesses thrive through technology, we’d love to hear from you!

Background Check and Reference Verification

Successful employment is contingent upon ABAX receiving satisfactory references.

As part of our hiring process, we perform a digital reference check through RefApp, an advanced online solution for managing this procedure.

Please be aware that a background check may be conducted simultaneously with the reference check.

Equal Opportunities

At ABAX, we are dedicated to creating an inclusive environment for all our colleagues. This commitment extends to ensuring that our recruitment practices and processes are as inclusive as possible. We encourage applicants from all backgrounds to join us in strengthening our focus on equality and diversity in the workplace.