Customer Success Manager: Growth, Retention & Value Delivery

Once For All; Basingstoke; On-site; GBP 35,000 - 50,000; Full time

Job summary

A high-growth cloud-based SaaS company in Basingstoke is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction and retention. The ideal candidate will have a minimum of 2 years of experience in customer success or account management, possess exceptional communication skills, and demonstrate a passion for technology. The role includes utilizing tools like ChurnZero and Salesforce to manage customer interactions and delivering proactive support to ensure customer success and value realization.

Benefits

10% annual bonus

Private Medical Insurance

Pension

Life Assurance x 3

25 days holiday plus 8 Bank Holidays

Ongoing professional development

Holiday purchase Scheme

Volunteering days

Employee Assistance Programme

Team and company offsite events

Eye care voucher

Free Tea, Coffee, and fruit weekly

Qualifications

• Minimum 2 years in Customer Success, Sales, or Account Management.
• Basic understanding of Construction or supply chain risk management is preferable.
• Exceptional communication skills in writing and speaking.

Responsibilities

• Manage strategic customer relationships to increase retention.
• Log and manage customer interactions within ChurnZero and Salesforce.
• Deliver value-focused business reviews with accounts.

Skills

Customer Success management

Communication skills

Relationship building

Problem-solving

Time management

Tools

Salesforce

ChurnZero

Job description

A high-growth cloud-based SaaS company in Basingstoke is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction and retention. The ideal candidate will have a minimum of 2 years of experience in customer success or account management, possess exceptional communication skills, and demonstrate a passion for technology. The role includes utilizing tools like ChurnZero and Salesforce to manage customer interactions and delivering proactive support to ensure customer success and value realization.