Customer Success Manager — Flexible Hours & Growth

LexisNexis; Bradford; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global information and analytics company seeks a Customer Success Manager based in Bradford to drive customer engagement and retention. You will focus on post-sale support, onboarding, and strategic guidance to maximize the value customers receive from the company's products. The ideal candidate has experience in customer success within SaaS or B2B settings, excellent communication skills, and the ability to analyze customer data for better outcomes. This role offers flexible working hours and an inclusive environment.

Qualifications

• Experience in a customer-facing role in SaaS or B2B environments.
• Ability to engage a wide range of stakeholders.
• Familiarity with research, academic, or healthcare sectors.

Responsibilities

• Serve as the primary post-sale contact for customers.
• Lead onboarding to ensure early value with our solutions.
• Monitor customer health and proactively address retention risks.

Skills

Experience in Customer Success

Strong communication skills

Organised and proactive

Comfortable working with data

Knowledge of subscription lifecycles

Tools

Salesforce

Job description

A global information and analytics company seeks a Customer Success Manager based in Bradford to drive customer engagement and retention. You will focus on post-sale support, onboarding, and strategic guidance to maximize the value customers receive from the company's products. The ideal candidate has experience in customer success within SaaS or B2B settings, excellent communication skills, and the ability to analyze customer data for better outcomes. This role offers flexible working hours and an inclusive environment.