Customer Success Lead: Onboarding & Adoption

Polkadotfrog; Woodbridge; On-site; GBP 50,000 - 70,000; Full time

Job summary

A progressive tech company in the UK is seeking a Customer Success Lead to enhance the onboarding journey and lead the Customer Success Team. This role offers the opportunity to develop and implement strategies that improve customer satisfaction and loyalty. Ideal candidates should have a proven track record in customer success or account management, excellent communication skills, and a solutions-focused approach. Enjoy a great work-life balance with 28 days of holiday plus bank holidays.

Benefits

Great work-life balance

28 days holiday plus bank holidays

Qualifications

• Proven experience in customer success, account management, or customer-facing leadership.
• Strong organisational and leadership skills to manage a team.
• Excellent communication and presentation skills.

Responsibilities

• Oversee and manage the customer onboarding process.
• Improve onboarding processes and implement best practices.
• Drive improved product adoption and customer retention.

Skills

Customer success management

Team leadership

Communication skills

Problem-solving

Job description

A progressive tech company in the UK is seeking a Customer Success Lead to enhance the onboarding journey and lead the Customer Success Team. This role offers the opportunity to develop and implement strategies that improve customer satisfaction and loyalty. Ideal candidates should have a proven track record in customer success or account management, excellent communication skills, and a solutions-focused approach. Enjoy a great work-life balance with 28 days of holiday plus bank holidays.