Customer Success Lead: Growth & Retention

Law Business Research Limited; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading legal information service provider in Greater London is seeking a Customer Success Executive to enhance customer satisfaction and engagement. This role involves building strong client relationships, delivering impactful training, and collaborating with sales teams to ensure renewals and retention. The ideal candidate will possess excellent communication skills and a proactive approach. The position offers various benefits, including private healthcare and a hybrid work model, fostering an inclusive and supportive workplace culture.

Benefits

Eye care

Employee Assistance Programme

A day off for your birthday

Pension scheme

Life assurance

Cycle to work scheme

Season ticket loan

Wellbeing allowance

Private healthcare

Company socials

Qualifications

• Ability to communicate effectively with stakeholders at all levels.
• Self-motivated and driven to succeed.
• Excellent attention to detail and ability to prioritize.

Responsibilities

• Develop customer relationships to promote retention and reduce churn.
• Deliver training sessions and provide demo support.
• Ensure accurate CRM records and manage client usage reports.

Skills

Effective communication

Proactive client engagement

Problem solving

Attention to detail

Organizational skills

Adaptability

Job description

A leading legal information service provider in Greater London is seeking a Customer Success Executive to enhance customer satisfaction and engagement. This role involves building strong client relationships, delivering impactful training, and collaborating with sales teams to ensure renewals and retention. The ideal candidate will possess excellent communication skills and a proactive approach. The position offers various benefits, including private healthcare and a hybrid work model, fostering an inclusive and supportive workplace culture.