Customer Success & Growth Manager

SF Partners; Felixstowe; Sur place; GBP 38 000 - 46 000; Plein temps

Résumé du poste

SF Partners in Felixstowe is recruiting a Customer Success/Account Manager for a full-time role based on-site. The position focuses on leading customer onboarding, building trusted relationships, and driving long-term revenue growth through proactive account management.

Responsibilities include ensuring adoption of the product, identifying upsell opportunities, and maintaining robust customer data to support strategic account development and retention.

Qualifications

• Lead onboarding to accelerate adoption and value realization.
• Develop trusted relationships through proactive engagement.
• Maintain accurate customer data to support growth.
• Drive adoption and identify upsell opportunities to grow revenue.

Responsabilités

• Collaborate with cross-functional teams to deliver onboarding and account strategy.
• Monitor customer activity to identify retention risks and expansion opportunities.
• Translate customer needs into growth opportunities and commercial plans.

Connaissances

Customer onboarding

Account management

Relationship building

Data analysis

Description du poste

SF Partners in Felixstowe is recruiting a Customer Success/Account Manager for a full-time role based on-site. The position focuses on leading customer onboarding, building trusted relationships, and driving long-term revenue growth through proactive account management.

Responsibilities include ensuring adoption of the product, identifying upsell opportunities, and maintaining robust customer data to support strategic account development and retention.