Customer Success & Growth Manager

Confidential; Felixstowe; On-site; GBP 38,000 - 46,000; Full time

Job summary

SF Partners are recruiting on behalf of an organisation in Felixstowe for a Customer Success/Account Manager. The role will focus on onboarding, adoption, and ongoing account growth to maximise customer value and retention.

The position offers a salary of £42,000 per year and full-time working pattern. You will develop trusted client relationships, promote product capabilities, and collaborate with cross-functional teams to identify upsell opportunities and drive revenue growth.

Qualifications

• Experience in customer success or account management.
• Strong relationship-building and proactive communication skills.
• Data-driven mindset with ability to generate insights from usage data.

Responsibilities

• Lead customer onboarding to accelerate adoption and growth.
• Build trusted relationships and translate customer needs into opportunities.
• Maintain accurate customer data to support account development and revenue growth.
• Promote product value to drive upsell opportunities and retention.
• Collaborate with Sales and Service teams to expand volumes and service utilisation.

Job description

SF Partners are recruiting on behalf of an organisation in Felixstowe for a Customer Success/Account Manager. The role will focus on onboarding, adoption, and ongoing account growth to maximise customer value and retention.

The position offers a salary of £42,000 per year and full-time working pattern. You will develop trusted client relationships, promote product capabilities, and collaborate with cross-functional teams to identify upsell opportunities and drive revenue growth.