Commercial Customer Success Manager: Onboarding & Growth

Confidential; Felixstowe; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Final-salary pension

Life scheme with retailer discounts

Health cash plans

Flexible working policies

Job summary

Confidential in Felixstowe is seeking a Customer Success Advisor to drive commercial accountability, growth and revenue responsibility, customer retention and onboarding activity. You will lead onboarding, build trusted relationships, and promote Freightliner Connect to upsell and grow accounts.

The role focuses on accelerating adoption, generating actionable insights from data, and collaborating with Sales Support to deliver measurable commercial outcomes and long-term partnerships.

Responsibilities

• Lead customer onboarding activity to accelerate adoption, maximise customer value and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence for strategic account development, retention and revenue growth.
• Drive adoption and utilisation of Freightliner Connect, enhancing customer lifetime value and strengthening loyalty and retention.
• Proactively promote Freightliner Connect's capabilities to identify upselling opportunities and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention and enhance overall commercial performance.

Job description

Confidential in Felixstowe is seeking a Customer Success Advisor to drive commercial accountability, growth and revenue responsibility, customer retention and onboarding activity. You will lead onboarding, build trusted relationships, and promote Freightliner Connect to upsell and grow accounts.

The role focuses on accelerating adoption, generating actionable insights from data, and collaborating with Sales Support to deliver measurable commercial outcomes and long-term partnerships.