Customer Success Advisor

SF Partners; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Job summary

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

The role combines onboarding leadership, proactive relationship management, and cross-functional collaboration to expand service usage, maximise retention and generate incremental revenue, with a £42,000 salary for a full-time position. You will work with Sales, Service and Product teams to translate customer needs into value.

Responsibilities

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Job description

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

Salary: £42,000

Working pattern: full time

Main duties and responsibilities

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Commercial Performance

• Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.
• Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.
• Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development.

General Volume and Revenue Generation

• Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.
• Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.
• Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long-term customer partnerships.