Customer Success Advisor

SF Partners; Felixstowe; In loco; GBP 38.000 - 46.000; Tempo pieno

Descrizione del lavoro

SF Partners in Felixstowe is recruiting a Customer Success/Account Manager for a full-time role based on-site. The position focuses on leading customer onboarding, building trusted relationships, and driving long-term revenue growth through proactive account management.

Responsibilities include ensuring adoption of the product, identifying upsell opportunities, and maintaining robust customer data to support strategic account development and retention.

Competenze

• Lead onboarding to accelerate adoption and value realization.
• Develop trusted relationships through proactive engagement.
• Maintain accurate customer data to support growth.
• Drive adoption and identify upsell opportunities to grow revenue.

Mansioni

• Collaborate with cross-functional teams to deliver onboarding and account strategy.
• Monitor customer activity to identify retention risks and expansion opportunities.
• Translate customer needs into growth opportunities and commercial plans.

Conoscenze

Customer onboarding

Account management

Relationship building

Data analysis

Descrizione del lavoro

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

Salary: £42,000

Working pattern: full time

Main duties and responsibilities

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Commercial Performance

• Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.
• Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.
• Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development.

General Volume and Revenue Generation

• Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.
• Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.
• Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long-term customer partnerships.