Customer Success Manager: Onboarding & Growth

Adecco Portugal; Newbury; On-site; GBP 30,000 - 42,000; Full time

Job summary

Adecco is recruiting a Customer Success Manager to join their team in Newbury. You will be the primary post-sale contact, guiding customers through onboarding and ongoing engagement, with responsibilities spanning relationship management, training, and performance reporting.

The role emphasizes proactive communication, collaboration with suppliers, and identifying growth opportunities. This position is office-based, Monday–Friday, in a customer-facing environment.

Qualifications

• Experience in an Account Management or Customer Service role is essential.
• Experience in a Customer Facing role is preferred.
• Good communication skills.
• Proactive approach to work.
• Experience using Salesforce is desirable but not essential.

Responsibilities

• Support and develop long-term relationships with customers and partners
• Act as the main point of contact for customers after the sale
• Guide customers through onboarding and into the start of their contract
• Provide training, demos and support to help customers use portals and tools effectively
• Monitor customer engagement and account activity to identify risks or opportunities
• Carry out regular check-ins to ensure customers remain satisfied
• Liaise with suppliers to support smooth service delivery
• Represent the customer voice internally and share feedback across the business
• Identify upsell, cross-sell and account growth opportunities
• Review customer success metrics such as usage, engagement and renewals
• Prepare reports and dashboards to track customer performance
• Maintain accurate customer and account data across systems
• Resolve customer complaints or concerns professionally and in a timely manner

Skills

Account management

Customer service

Communication skills

Proactive

Salesforce

Job description

Adecco is recruiting a Customer Success Manager to join their team in Newbury. You will be the primary post-sale contact, guiding customers through onboarding and ongoing engagement, with responsibilities spanning relationship management, training, and performance reporting.

The role emphasizes proactive communication, collaboration with suppliers, and identifying growth opportunities. This position is office-based, Monday–Friday, in a customer-facing environment.