Global Client Success Manager – Hybrid & Growth

Market News Ltd; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Uncapped commission

Hybrid working

International travel

Structured onboarding

Job summary

Market News Ltd. in London is hiring a Customer Success/Account Manager to own the post-sale journey from onboarding through renewal.

You will build relationships with global and regional accounts, serving as the primary contact for clients and collaborating with New Business & Account Management to ensure satisfaction and product alignment. The role emphasizes expansion opportunities, cross-functional collaboration, and a path for progression within a fast-growing fintech media business.

Qualifications

• 1-2 years experience in a customer success or account management role
• Degree (2:1 or higher) in any discipline
• Background in financial content, FinTech, or B2B SaaS preferred
• Global outbound experience targeting financial institutions as SDR or sales (BDM/AE)
• Strong organisation and team collaboration demonstrated
• Excellent interpersonal and communication abilities
• Passion for financial markets and current affairs

Responsibilities

• Co-run the post-sale customer journey across onboarding, adoption, and renewal phases
• Develop strong relationships with key stakeholders within global and regional accounts
• Act as the initial point of contact for customers, assisting with ad-hoc enquiries
• Close collaboration with New Business & Account Management teams to ensure customer satisfaction and product alignment
• Proactively identify expansion and upsell opportunities within the account base
• Co-manage renewal processes and identify churn risks
• Contribute feedback to Product and Marketing based on client feedback

Skills

Customer success

Account management

Communication

Team collaboration

FinTech knowledge

Education

Bachelor's degree or higher

Job description

Market News Ltd. in London is hiring a Customer Success/Account Manager to own the post-sale journey from onboarding through renewal.

You will build relationships with global and regional accounts, serving as the primary contact for clients and collaborating with New Business & Account Management to ensure satisfaction and product alignment. The role emphasizes expansion opportunities, cross-functional collaboration, and a path for progression within a fast-growing fintech media business.