Strategic Customer Success Manager

Job Advert

Worthing

On-site

GBP 50,000 - 75,000

Full time

3 days ago

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Job summary

Job Advert in London, UK, seeks a Customer Success Manager to build and maintain relationships with key clients, ensuring adoption and satisfaction. You will own onboarding, manage health metrics, and coordinate with product and internal teams to deliver seamless service.

The role requires excellent communication, proactive problem-solving, and the ability to manage multiple accounts in a fast-paced SaaS environment.

Qualifications

Experience in customer success, account management, or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a proactive approach to client challenges.
Ability to manage multiple accounts and projects simultaneously.
Experience with CRM software and customer success tools.
Strong analytical skills and attention to detail.

Responsibilities

Develop and maintain strong relationships with key client stakeholders.
Serve as the main contact for account management and customer queries.
Monitor customer health and address issues to ensure high customer satisfaction.
Collaborate with internal teams for onboarding and service delivery.
Identify opportunities for upselling and cross-selling to drive account growth.
Gather customer feedback and provide insights to product and development teams for continuous improvement.
Prepare and deliver regular account reviews and success plans.