Strategic Customer Success and Growth Account Manager

SF Partners; Birmingham; On-site; GBP 36,000 - 48,000; Full time

Job summary

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

The role combines onboarding leadership, proactive relationship management, and cross-functional collaboration to expand service usage, maximise retention and generate incremental revenue, with a £42,000 salary for a full-time position. You will work with Sales, Service and Product teams to translate customer needs into value.

Responsibilities

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Job description

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

The role combines onboarding leadership, proactive relationship management, and cross-functional collaboration to expand service usage, maximise retention and generate incremental revenue, with a £42,000 salary for a full-time position. You will work with Sales, Service and Product teams to translate customer needs into value.