Customer Success Advisor

Confidential; Felixstowe; On-site; GBP 38,000 - 46,000; Full time

Job summary

SF Partners are recruiting on behalf of an organisation in Felixstowe for a Customer Success/Account Manager. The role will focus on onboarding, adoption, and ongoing account growth to maximise customer value and retention.

The position offers a salary of £42,000 per year and full-time working pattern. You will develop trusted client relationships, promote product capabilities, and collaborate with cross-functional teams to identify upsell opportunities and drive revenue growth.

Qualifications

• Experience in customer success or account management.
• Strong relationship-building and proactive communication skills.
• Data-driven mindset with ability to generate insights from usage data.

Responsibilities

• Lead customer onboarding to accelerate adoption and growth.
• Build trusted relationships and translate customer needs into opportunities.
• Maintain accurate customer data to support account development and revenue growth.
• Promote product value to drive upsell opportunities and retention.
• Collaborate with Sales and Service teams to expand volumes and service utilisation.

Job description

SF Partners are supporting an organisation in Felixstowe that are looking to recruit a Customer Success/Account Manager.

Salary: £42,000
Working pattern: full time

Main duties and responsibilities:

• Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.
• Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.
• Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.
• Drive adoption and utilisation of product, enhancing customer lifetime value and strengthening customer loyalty and retention.
• Proactively promote business capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.
• Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance.

Commercial Performance:

• Leverage leading product as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.
• Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.
• Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development.

General Volume and Revenue Generation

• Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.
• Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.
• Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long-term customer partnerships.