Customer Success Executive — After‑Sales & Support

TD SYNNEX; Basingstoke; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Parental leave

Job summary

TD SYNNEX is hiring a Customer Service Executive in the United Kingdom to handle after-sales queries, delivery issues, and order-related questions. You’ll be the primary contact, manage cases to resolution, and uphold service levels in a hybrid work environment.

The role focuses on problem-solving, relationship-building, and delivering high-quality support with clear communication, contributing to customer satisfaction and loyalty.

Qualifications

• Experience in customer service or contact centre.
• Strong communication and problem-solving skills.
• Able to work in a team and manage multiple queries.

Responsibilities

• Investigate, advise on, and resolve after-sales queries and delivery-related issues.
• Act as the primary contact for customers, ensuring every query is managed through to resolution.
• Own and progress all cases within agreed service levels.
• Follow company policies, procedures, and delegation of authority when handling delivery situations.
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses.
• Highlight root-cause issues and support the business in addressing them.
• Promote the use of TD SYNNEX’s e-Business customer service tools.
• Support colleagues, contribute to shared goals, and maintain a strong team ethic.
• Uphold TD SYNNEX values in all actions and decisions.
• Support with additional duties as required.
• Above all, you’ll act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions-focused

Skills

Customer service

Telephone communication

Problem solving

Teamwork

Attention to detail

Tools

Excel

Word

Job description

TD SYNNEX is hiring a Customer Service Executive in the United Kingdom to handle after-sales queries, delivery issues, and order-related questions. You’ll be the primary contact, manage cases to resolution, and uphold service levels in a hybrid work environment.

The role focuses on problem-solving, relationship-building, and delivering high-quality support with clear communication, contributing to customer satisfaction and loyalty.