Hybrid Sales Operations Lead — Drive Excellence & Growth

SYNNEX Corporation; Basingstoke; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Parental & family leave

Job summary

TD SYNNEX in Basingstoke, United Kingdom, is seeking a Sales Operations Team Leader to guide a high‑performing team and drive operational excellence. You will model excellence in service delivery, manage priorities and coach colleagues to exceed KPIs, SLAs and customer expectations.

Join a culture that values collaboration, accountability and clear communication. You’ll partner with sales leadership to optimise processes, deliver incentives, and build strong internal and external relationships

Qualifications

• Strong time management and prioritisation skills.
• Experience building effective relationships with coworkers and customers.
• Previous experience working with a CRM system.
• Excellent organisational skills with strong attention to detail.
• Confidence working with numbers and operational metrics.
• A professional and confident telephone manner.
• A customer‑focused, target‑driven mindset.
• Understanding of sales and operational processes.
• Clear and effective communication skills (written, verbal and face‑to‑face).
• Strong people engagement and coaching capability.

Responsibilities

• Support workload planning and daily priority management to ensure the team is organised and performing effectively.
• Role‑model Sales Operational Excellence, consistently achieving targets and KPIs.
• Monitor customer SLAs across orders, quotes and outstanding queries.
• Act as the subject matter expert for relevant systems and tools.
• Support Sales Operations training, including onboarding and induction activities.
• Assist with the delivery and administration of business incentives for the Sales Operations team.
• Act as the first point of contact for internal and customer escalations, responding quickly and effectively.
• Build strong working relationships with the Internal Sales Management team.
• Coach, guide and motivate team members to perform at their best.
• Deputise for the Sales Operations Manager when required.

Skills

Strong time management

Relationship building

CRM experience

Organisational skills

Attention to detail

Communication skills

Customer focus

Numerical acumen

Job description

TD SYNNEX in Basingstoke, United Kingdom, is seeking a Sales Operations Team Leader to guide a high‑performing team and drive operational excellence. You will model excellence in service delivery, manage priorities and coach colleagues to exceed KPIs, SLAs and customer expectations.

Join a culture that values collaboration, accountability and clear communication. You’ll partner with sales leadership to optimise processes, deliver incentives, and build strong internal and external relationships