Sales Operations Leader: Drive Excellence & Customer Outcomes

TD SYNNEX; Bracknell; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

Paid time off

Diversity & Inclusion initiatives

Job summary

TD SYNNEX in Bracknell, UK is seeking a Sales Operations Team Leader to guide a high-performing team and drive operational excellence. You will manage priorities, monitor SLAs, and act as a subject matter expert for systems and tools while coaching colleagues and maintaining a strong customer focus.

This role offers hybrid working, competitive benefits, and clear progression paths as part of a culture that values trust, collaboration, and accountability.

Qualifications

• Track record of leading high-performing teams.
• Experience with CRM systems and data-driven KPIs.
• Customer-focused, target-driven mindset.
• Strong communication and coaching skills.

Responsibilities

• Lead workload planning and daily priority management for the team.
• Role-model Sales Operational Excellence and KPI achievement.
• Monitor customer SLAs across orders, quotes and queries.
• Provide onboarding and induction support for Sales Operations staff.
• Coach, guide and motivate team members; deputise for the Sales Operations Manager.

Skills

Time management

Relationship building

CRM proficiency

Organizational skills

Data-driven decision making

People coaching

Effective communication

Tools

CRM (Salesforce)

MS Excel

Job description

TD SYNNEX in Bracknell, UK is seeking a Sales Operations Team Leader to guide a high-performing team and drive operational excellence. You will manage priorities, monitor SLAs, and act as a subject matter expert for systems and tools while coaching colleagues and maintaining a strong customer focus.

This role offers hybrid working, competitive benefits, and clear progression paths as part of a culture that values trust, collaboration, and accountability.