Customer Services Executive - Outbound & Delivery - Fixed Term Contract - 12 months

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

Moments that Matter PTO

Diversity & inclusion

Career progression

Sustainability program

Inclusive culture

Job summary

TD SYNNEX UK&I invites applications for a Customer Service Executive to deliver industry‑leading after‑sales support. You will manage delivery and order queries, act as the primary customer contact, and progress cases within service levels in a hybrid work environment.

We run an Assessment Centre on Tuesday 24th November 2026 (10am–1pm) and a Start Date of 11th January 2027. TD SYNNEX values curiosity, listening, inclusion, and clear communication to build strong customer partnerships.

Qualifications

• Must be happy and confident speaking to customers on the telephone.
• Experience with business and customer service processes is preferred.
• Customer-first attitude and passion for great service.
• Track record of working well in a team.
• Careful and methodical with strong attention to detail.
• Excellent customer relations and communication skills.
• Excellent organisational skills.
• Good time management and prioritising skills.
• Excel and Word knowledge is an advantage.

Responsibilities

• Investigate, advise on, and resolve after‑sales queries and delivery‑related issues.
• Act as the primary contact for customers, ensuring every query is managed through to resolution.
• Own and progress all cases within agreed service levels.
• Follow company policies, procedures, and delegation of authority when handling delivery situations.
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses.
• Highlight root‑cause issues and support the business in addressing them.
• Promote the use of TD SYNNEX's e‑Business customer service tools.
• Support colleagues, contribute to shared goals, and maintain a strong team ethic.
• Uphold TD SYNNEX values in all actions and decisions.
• Support with additional duties as required.

Skills

Phone communication

Customer service

Customer-centric

Teamwork

Attention to detail

Communication skills

Organisational skills

Time management

Excel/Word knowledge

Tools

Excel

Word

Job description

Become a Customer Service Executive at TD SYNNEX and start the New Year with a New Career!

Assessment Centre - Tuesday 24th November 2026 - 10am - 1pm.

Start Date - Monday 11th January 2027.

Due to continued business growth, we require 5, proactive and detail‑focused Customer Service Executive's to deliver industry‑leading support to our customers.

In this role, you'll manage after‑sales queries - including delivery issues, and order‑related questions - ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX.

We're not here to sell you a job. We're here to welcome you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening.

If you're passionate about problem‑solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact.

Why You'll Love Working Here

Our benefits matter - but what truly sets us apart is how we work together. We're big on trust, transparency, and making space for moments that matter.

• Hybrid working
• Private healthcare, matched pension, enhanced parental & family leave
• "Moments that Matter " paid time off (yes, even for your pet's birthday)
• Four Business Resource Groups that champion inclusion and belonging
• Clear progression paths and benchmarked salaries
• Sustainability commitment: 19.2% year‑on‑year reduction in UK office energy consumption
• A culture that values every voice and celebrates diverse perspectives
• Our values guide everything we do - they're not just posters on a wall:
• Own It
• Grow and Win
• Dare to Go
• Do the Right Thing

We're proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

What You'll Be Doing

Your role is to provide industry‑leading customer service by managing after‑sales enquiries accurately, professionally, and with a focus on continuous improvement.

• Investigate, advise on, and resolve after‑sales queries and delivery‑related issues
• Act as the primary contact for customers, ensuring every query is managed through to resolution
• Own and progress all cases within agreed service levels
• Follow company policies, procedures, and delegation of authority when handling delivery situations
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses
• Highlight root‑cause issues and support the business in addressing themPromote the use of TD SYNNEX's e‑Business customer service tools
• Support colleagues, contribute to shared goals, and maintain a strong team ethic
• Uphold TD SYNNEX values in all actions and decisions
• Support with additional duties as required

Above all, you'll act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions‑focused.

What You'll Bring

We're not looking for perfection - we're looking for passion, purpose, and a commitment to excellent customer care.

• Must be happy and confident to speak to customers on the telephone
• Prior experience of business and customer service processes.
• A customer first attitude and a passion for giving good service.
• Track record of working successfully in a team environment.
• Careful and methodical, with strong attention to detail
• Excellent customer relations and communication skills.
• Excellent organisation skills.
• Effective time management and prioritising skills.
• Working knowledge of Excel and Word an advantage.

As part of the interview process, we will be holding an Assessment Centre on Tuesday 24th November from 10am-1pm which you will need to attend in order to be considered for the role.

If you're excited by the idea of supporting customers and contributing to a team built on trust, collaboration, and shared values,

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!