Customer Services Executive - Outbound & Delivery - Fixed Term Contract - 12 months

TD SYNNEX; Basingstoke; Hybrid; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Private healthcare

Matched pension

Parental leave

Zusammenfassung

TD SYNNEX is hiring a Customer Service Executive in the United Kingdom to handle after-sales queries, delivery issues, and order-related questions. You’ll be the primary contact, manage cases to resolution, and uphold service levels in a hybrid work environment.

The role focuses on problem-solving, relationship-building, and delivering high-quality support with clear communication, contributing to customer satisfaction and loyalty.

Qualifikationen

• Experience in customer service or contact centre.
• Strong communication and problem-solving skills.
• Able to work in a team and manage multiple queries.

Aufgaben

• Investigate, advise on, and resolve after-sales queries and delivery-related issues.
• Act as the primary contact for customers, ensuring every query is managed through to resolution.
• Own and progress all cases within agreed service levels.
• Follow company policies, procedures, and delegation of authority when handling delivery situations.
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses.
• Highlight root-cause issues and support the business in addressing them.
• Promote the use of TD SYNNEX’s e-Business customer service tools.
• Support colleagues, contribute to shared goals, and maintain a strong team ethic.
• Uphold TD SYNNEX values in all actions and decisions.
• Support with additional duties as required.
• Above all, you’ll act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions-focused

Kenntnisse

Customer service

Telephone communication

Problem solving

Teamwork

Attention to detail

Tools

Excel

Word

Jobbeschreibung

Become a Customer Service Executive at TD SYNNEX and start the New Year with a New Career!

Assessment Centre - Tuesday 24th November 2026 - 10am - 1pm. Start Date - Monday 11th January 2027. Due to continued business growth, we require 5 proactive and detail‑focused Customer Service Executive's to deliver industry‑leading support to our customers. In this role, you’ll manage after‑sales queries — including delivery issues, and order‑related questions — ensuring every customer feels supported, valued, and confident in their partnership with TD SYNNEX. We’re not here to sell you a job. We’re here to welcome you into a culture that values curiosity, celebrates diverse perspectives, and believes that great leadership starts with listening. If you’re passionate about problem‑solving, building relationships, and delivering exceptional service with accountability and clear communication, this role offers the opportunity to make a meaningful impact. As part of the interview process, we will be holding an Assessment Centre on Tuesday 24th November from 10am-1pm which you will need to attend in order to be considered for the role.

Why You’ll Love Working Here

Our benefits matter — but what truly sets us apart is how we work together. We’re big on trust, transparency, and making space for moments that matter.

• Hybrid working
• Private healthcare, matched pension, enhanced parental & family leave "Moments that Matter " paid time off (yes, even for your pet’s birthday)
• Four Business Resource Groups that champion inclusion and belonging
• Clear progression paths and benchmarked salaries
• Sustainability commitment: 19.2% year‑on‑year reduction in UK office energy consumption
• A culture that values every voice and celebrates diverse perspectives

Our values guide everything we do — they’re not just posters on a wall: Own It Grow and Win Dare to Go Do the Right Thing. We’re proud to be a Disability Confident Employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process, just let us know.

What You’ll Be Doing

• Investigate, advise on, and resolve after‑sales queries and delivery‑related issues
• Act as the primary contact for customers, ensuring every query is managed through to resolution
• Own and progress all cases within agreed service levels
• Follow company policies, procedures, and delegation of authority when handling delivery situations
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses
• Highlight root‑cause issues and support the business in addressing them
• Promote the use of TD SYNNEX’s e‑Business customer service tools
• Support colleagues, contribute to shared goals, and maintain a strong team ethic
• Uphold TD SYNNEX values in all actions and decisions
• Support with additional duties as required
• Above all, you’ll act as an advocate for the customer, ensuring their experience is smooth, supportive, and solutions‑focused

What You’ll Bring

• Must be happy and confident to speak to customers on the telephone
• Prior experience of business and customer service processes.
• A customer first attitude and a passion for giving good service
• Track record of working successfully in a team environment
• Careful and methodical, with strong attention to detail
• Excellent customer relations and communication skills
• Excellent organisation skills
• Effective time management and prioritising skills
• Working knowledge of Excel and Word an advantage

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization: Network with other new co‑workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX

We’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co‑workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook