After-Sales Customer Service Executive

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Matched pension

Enhanced parental & family leave

Moments that Matter PTO

Diversity & inclusion

Career progression

Sustainability program

Inclusive culture

Job summary

TD SYNNEX UK&I invites applications for a Customer Service Executive to deliver industry‑leading after‑sales support. You will manage delivery and order queries, act as the primary customer contact, and progress cases within service levels in a hybrid work environment.

We run an Assessment Centre on Tuesday 24th November 2026 (10am–1pm) and a Start Date of 11th January 2027. TD SYNNEX values curiosity, listening, inclusion, and clear communication to build strong customer partnerships.

Qualifications

• Must be happy and confident speaking to customers on the telephone.
• Experience with business and customer service processes is preferred.
• Customer-first attitude and passion for great service.
• Track record of working well in a team.
• Careful and methodical with strong attention to detail.
• Excellent customer relations and communication skills.
• Excellent organisational skills.
• Good time management and prioritising skills.
• Excel and Word knowledge is an advantage.

Responsibilities

• Investigate, advise on, and resolve after‑sales queries and delivery‑related issues.
• Act as the primary contact for customers, ensuring every query is managed through to resolution.
• Own and progress all cases within agreed service levels.
• Follow company policies, procedures, and delegation of authority when handling delivery situations.
• Improve efficiencies in query handling and deliveries, helping reduce credit notes and minimise losses.
• Highlight root‑cause issues and support the business in addressing them.
• Promote the use of TD SYNNEX's e‑Business customer service tools.
• Support colleagues, contribute to shared goals, and maintain a strong team ethic.
• Uphold TD SYNNEX values in all actions and decisions.
• Support with additional duties as required.

Skills

Phone communication

Customer service

Customer-centric

Teamwork

Attention to detail

Communication skills

Organisational skills

Time management

Excel/Word knowledge

Tools

Excel

Word

Job description

TD SYNNEX UK&I invites applications for a Customer Service Executive to deliver industry‑leading after‑sales support. You will manage delivery and order queries, act as the primary customer contact, and progress cases within service levels in a hybrid work environment.

We run an Assessment Centre on Tuesday 24th November 2026 (10am–1pm) and a Start Date of 11th January 2027. TD SYNNEX values curiosity, listening, inclusion, and clear communication to build strong customer partnerships.