Customer Success Executive

Inspiring Interns; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic technology solutions company in London is seeking a Customer Service Executive to support their Customer Success team. This role involves assisting clients in achieving their goals, training on the company's technology, and collaborating with various teams. Ideal candidates will have strong communication skills, be highly organized, and pursue high-quality outcomes. The company offers a competitive salary, career growth opportunities, and flexible working arrangements.

Benefits

Competitive salary & package

Fast-paced career growth

Supportive colleagues and culture

Training opportunities

Flexible working arrangements

Qualifications

• Strong communication skills for articulating clearly with colleagues and clients.
• Ability to manage multiple objectives and projects efficiently.
• Quickly absorb new ideas and learn different perspectives.
• Consistently pursue high-quality performance and outcomes.

Responsibilities

• Support Customer Success Managers in achieving client goals.
• Become an operational expert in solutions for training and support.
• Prepare performance reports and attend client meetings.
• Collaborate with Sales for onboarding new clients and managing their experience.
• Share client feedback for technology improvements.
• Conduct market research and optimize brand marketing assets.

Skills

Communication skills

Organisational skills

Open-mindedness

High standards

Job description

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We are looking for a super organised, dynamic, friendly Customer Service Executive with bags of initiative and drive.

Our solutions directly power thousands of flexible workspace partners to accomplish their sales and marketing goals, from the global scale of WeWork through to independent occupier advisors.

In July 2024, we processed $350m of contract value leads for Flexible Workspace Operators, making our system the largest source of aggregate supply and demand in the UK.

At our company, you will work on solving some of the hardest technology, data, and scale challenges, bringing a new standard of workspace hospitality to benefit hundreds of millions of professional workers worldwide.

About you

• Communication - beyond speaking and articulating clearly, knowing when, what, and how to communicate with colleagues and clients.
• Organised - managing a variety of objectives and projects with strong personal systems for organisation.
• Open minded - absorbing new ideas, learning quickly, asking great questions, and understanding different perspectives.
• High standards - consistently pursuing high-quality performance and outcomes.

About the Customer Success Executive [CSE] Role

Our Customer Success team is central to our operations, collaborating across all business areas and with every client and project.

• Supporting Customer Success Managers to ensure clients achieve their goals using our technology.
• Becoming an operational expert in our solutions to provide top training and support.
• Preparing performance reports and attending client meetings.
• Partnering with Sales for onboarding new clients, managing their experience, and informing stakeholders.
• Sharing client feedback with our Product team for technology improvements.
• Conducting market research, onboarding partners, and optimizing their brand and marketing assets for optimal outcomes.

Our Commitment to you

• Competitive salary & package.
• Fast-paced career growth within a dynamic company.
• Supportive colleagues and culture.
• Training within the first month on industry, software, and responsibilities, with opportunities for external training within the first year.
• Flexible working arrangements to maximize effectiveness.