Customer Success & Delivery Manager (SaaS) in Gorseinon

IntaPeople; Gorseinon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company in Gorseinon is seeking a professional to guide enterprise clients through onboarding and implementing digital solutions. You will be responsible for managing projects, acting as the product expert, and ensuring customer satisfaction while using Agile methodologies. Ideal candidates have experience in SaaS and strong customer-facing skills. Apply now for more details.

Qualifications

• Experience in Financial Services or Telecoms is a strong plus.
• Confident working with senior stakeholders.
• Ability to create clear reports and insights.

Responsibilities

• Leading customer onboarding and implementation projects.
• Acting as the main point of contact for enterprise clients.
• Translating business needs into technical requirements for delivery teams.
• Using Agile methods to define and deliver solutions.
• Monitoring performance and ensuring long-term customer satisfaction.

Skills

Experience delivering SaaS or digital solutions into large organisations

Strong customer-facing skills

Solid understanding of Agile delivery and software implementation

Ability to bridge business needs and technical teams

Analytical mindset

Job description

The Role

We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys.

This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.

What You re Doing

• Leading customer onboarding and implementation projects

• Acting as the main point of contact for enterprise clients

• Translating business needs into technical requirements for delivery teams

• Running workshops, demos, and progress meetings with clients

• Using Agile methods to define and deliver solutions

• Identifying opportunities to expand usage and increase account value

• Monitoring performance and ensuring long-term customer satisfaction

What We re Looking For

• Experience delivering SaaS or digital solutions into large organisations

• Strong customer-facing skills confident working with senior stakeholders

• Solid understanding of Agile delivery and software implementation

• Ability to bridge business needs and technical teams

• Experience in Financial Services or Telecoms is a strong plus

• Analytical mindset with the ability to create clear reports and insights

Why Join?

You ll be part of a company that helps some of the world s biggest brands transform customer experiences. If this sounds like you please apply now for more details, thanks!