Customer Strategy & Transformation Management Consultant

JR United Kingdom; City Of London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading consultancy firm in London seeks a Managing Consultant for their Customer Strategy and Transformation team. The role focuses on strategic customer innovation and large-scale transformations in the financial services sector. Ideal candidates will have expertise in agile project management and customer-centric transformations. Offering a competitive salary of up to £75,000, plus benefits and a hybrid work model.

Qualifications

• Candidates must have broad experience in agile project management and business analysis.
• Ideal candidates are experienced Senior Consultants or current Managing Consultants.
• Knowledge of customer-centric transformation is essential.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Lead projects involving customer strategy, product exploration, and channel strategy.

Skills

Agile project management

Business analysis

Change analysis

Human-centred design

Customer journey mapping

Creative problem-solving

Excellent presentation skills

Tools

CRM technologies

AI technologies

Microsoft tools

Job description

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Customer Strategy & Transformation Management Consultant, London (City of London)

Client: Lorien

Location: London (City of London), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

Job Description:

Managing Consultant - Customer Strategy and Transformation

Practice: Strategy and Performance Transformation

Focus: Financial Services (Banking and Insurance)

Up to £75,000 + car allowance + benefits

London, Hybrid

Lorien’s client, a market-leading consultancy, is seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team. The focus is on strategic customer innovation at product and channel levels, as well as large-scale transformations.

The team collaborates with banks and insurers to modernise strategies, end-to-end journeys, and assist with post-integration transformations from a customer perspective.

Responsibilities

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Contribute to business development and maintain client relationships.
• Manage and develop team members.
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
• Ensure adherence to risk management frameworks.

Experience and Skills

Looking for candidates with broad experience in areas such as agile project management, business analysis, change analysis, human-centred design, and customer journey mapping.

Ideal candidates are experienced Senior Consultants ready to step up to Managing Consultant, or current Managing Consultants seeking new challenges.

Experience

• Background in start-ups, product development, agencies, or management consulting.
• Experience in customer-centric transformation or strategic propositions.
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.

Technical Skills

• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
• Strong project management skills, including experience with large, cross-functional, and cross-geographical programmes.
• Strong understanding of Microsoft and some AI technologies, but not at a developer or solutions architect level.

Soft Skills

Strong project management, people management, creative problem-solving, and excellent presentation skills.