Customer Services Team Lead — Hybrid & Growth

Blue Octopus Recruitment Limited; Greater London; Hybrid; GBP 31,000 - 37,000; Full time

Job summary

A leading UK housing provider is seeking a Customer Services Team Leader to enhance their customer service operations. You will lead a team of Customer Service Officers to ensure high-quality, multi-channel support, and manage escalated inquiries effectively. Ideal candidates will have proven leadership experience, strong communication skills, and a customer-centric approach. This position also offers an excellent benefits package, including a pension scheme and opportunities for personal development.

Benefits

Excellent pension scheme

Generous holiday allowance

Life assurance

Flexible benefits platform

Support for career development

Hybrid working options

Qualifications

• Proven experience leading or supervising a customer service or contact centre team.
• Strong communication, coaching and people-management skills.
• Ability to analyse performance data and handle escalated customer issues.

Responsibilities

• Lead and motivate a team of Customer Service Officers.
• Manage and resolve escalated customer enquiries.
• Monitor team performance against KPIs for service improvement.

Skills

Leading customer service teams

Strong communication skills

Coaching and people management

Customer-focused mindset

Job description

A leading UK housing provider is seeking a Customer Services Team Leader to enhance their customer service operations. You will lead a team of Customer Service Officers to ensure high-quality, multi-channel support, and manage escalated inquiries effectively. Ideal candidates will have proven leadership experience, strong communication skills, and a customer-centric approach. This position also offers an excellent benefits package, including a pension scheme and opportunities for personal development.