Customer Services Support Executive

Softcat plc.; Marlow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading IT infrastructure provider in Marlow is looking for a Customer Services Support Executive. This role focuses on managing returns and assisting with customer billing issues within a friendly and busy team. The ideal candidate will have strong organizational skills, excellent communication abilities, and be proficient in Microsoft Office. A hybrid working model with flexible hours is offered to support work-life balance. Join a company passionate about employee satisfaction and customer service excellence.

Benefits

Hybrid working arrangements

Flexible working hours

Support for family commitments

Qualifications

• Experience managing returns processes and stock checks.
• Strong attention to detail and communication skills required.
• Ability to work independently and as part of a team.

Responsibilities

• Manage the returns process from start to finish.
• Handle queries and discrepancies from customers and suppliers.
• Coordinate weekly returns to suppliers and conduct stock checks.

Skills

Highly organized

Excellent Time Management

Excellent communication skills

Administration skills

Team player

Initiative

Proficient in Microsoft Office

Analytical skills

Numerical skills

Job description

Support our Customers and Sales Teams by resolving queries with care We are looking for a Customer Services Support Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day-to-day organisation smooth running of the returns process. As a Customer Services Support Executive, you will be responsible for:

• Managing returns in and out of our warehouse
• Managing weekly returns to our main suppliers
• Monthly stock checks at our partners' warehouses, managing stock in/out and placing internal and external orders
• Completing a variety of tasks relating to our suppliers such as, chasing credit notes, returning goods, obtaining returns authorisation, resolving queries and discrepancies
• Investigate order delivery discrepancies
• Experience being highly organised with a high attention to detail
• Excellent Time Management Skills
• Excellent communication and administration skills
• Good team player but able to work independently and use their own initiative.
• You must be proficient in Microsoft Office (Word, Excel & Outlook) and have excellent analytical and numerical skills
• Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service - both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service - both which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The Customer Services teams primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Success. The Softcat Way. It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.