Customer Services Specialist - Mobility Finance

Volkswagen Group; Stoke Goldington; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Discretionary bonus

Pension contribution

Company car BEV

Life assurance

Income protection

Retail discounts

Care Concierge

Will writing service

Cycle to work

Learning & mentoring

Job summary

VWFS UK is seeking a customer services professional to support finance and aftersales journeys. You will handle inquiries by phone and email, accurately update systems, and liaise with internal teams to ensure timely delivery of service.

The role emphasizes compliance, data accuracy, and a high standard of customer care in a busy environment. Training and development opportunities are highlighted.

Qualifications

• Comfortable speaking with customers on the phone.
• Sense of urgency and motivated to respond swiftly.
• Adaptable approach in moving between different teams and processes.
• Continual learning mindset.
• PC Literate.

Responsibilities

• Respond to enquiries, mainly by phone and email.
• Enter / handle customer data with speed and accuracy.
• Maintain liaison with VWFS and other departments.
• Understand FCA regulations to fulfil your role.
• Process end-of-contract options and changes to customer agreements.

Skills

Phone support

Response speed

Adaptability

Lifelong learning

PC literacy

Strong communication

Data protection awareness

Teamwork

Attention to detail

Tools

Systems knowledge

Job description

VWFS UK is seeking a customer services professional to support finance and aftersales journeys. You will handle inquiries by phone and email, accurately update systems, and liaise with internal teams to ensure timely delivery of service.

The role emphasizes compliance, data accuracy, and a high standard of customer care in a busy environment. Training and development opportunities are highlighted.