Customer Care Advisor – Mobility Finance

Volkswagen Group; Papworth St. Agnes; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

Pension: 9% employer contribution

BEV car schemes and insurance for you/

Private medical insurance after probab

LinkedIn Learning and mentoring

Salary sacrifice options includingWill

Job summary

VWFS UK is seeking a Customer Services professional to support customers throughout their finance and aftersales journey. You will respond by phone and email, manage data, and coordinate with internal teams to ensure compliant, accurate handling of inquiries.

The role emphasizes fast, accurate service, with strong communication and data protection awareness. In return, VWFS UK offers development opportunities and a supportive, inclusive environment.

Qualifications

• Frontline customer service experience preferred.
• Ability to work across multiple teams and processes.
• Competence with data protection and consumer credit basics desirable.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and manage customer data with speed and accuracy.
• Coordinate with other VWFS departments to resolve cases.
• Maintain awareness of FCA regulations applicable to the role.
• Handle admin tasks like validating documents and updating systems.
• Deliver proactive customer service with solid product knowledge.
• Meet response time guidelines within approved authority levels.

Skills

Phone support

Urgency

Adaptability

Learning mindset

PC literacy

Communication skills

Customer service

Structured thinking

Regulatory knowledge

Negotiation

Attention to detail

Teamwork under pressure

Administration

Job description

VWFS UK is seeking a Customer Services professional to support customers throughout their finance and aftersales journey. You will respond by phone and email, manage data, and coordinate with internal teams to ensure compliant, accurate handling of inquiries.

The role emphasizes fast, accurate service, with strong communication and data protection awareness. In return, VWFS UK offers development opportunities and a supportive, inclusive environment.