Customer Services Advisor – Mobility Finance & Aftersales

Volkswagen Group; Upper Boddington; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Pension plan

Company car (BEV)

Private medical insurance

Retal discounts

Care Concierge

Cycle to work

LinkedIn Learning access

Job summary

VWFS UK is seeking a responsive Customer Service professional to handle phone and email enquiries, manage customer data, and liaise with different VWFS teams throughout the finance lifecycle. You will ensure timely, accurate updates while upholding FCA guidelines and offering excellent service.

Join us to support customers with a range of finance and aftersales products, contributing to loyalty and streamlined processes within a dynamic, inclusive team environment.

Qualifications

• Experience in phone-based customer service environments.
• Ability to respond quickly and accurately under time constraints.
• Proactive in gathering information and clarifying customer needs.
• Familiar with data protection and consumer credit acts is desirable.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and process customer data with speed and accuracy.
• Coordinate with VWFS departments to support customer journeys.
• Understand FCA regulations to perform duties compliantly.
• Handle end-of-contract options and changes within lifecycle systems.
• Update systems with account activity details.

Skills

Phone support

Urgency

Adaptable

Continuous learning

PC literate

Communication

Customer focus

System navigation

Data protection knowledge

Verbal & written communication

Attention to detail

Team player

Working under pressure

Daily administration

Job description

VWFS UK is seeking a responsive Customer Service professional to handle phone and email enquiries, manage customer data, and liaise with different VWFS teams throughout the finance lifecycle. You will ensure timely, accurate updates while upholding FCA guidelines and offering excellent service.

Join us to support customers with a range of finance and aftersales products, contributing to loyalty and streamlined processes within a dynamic, inclusive team environment.