Customer Services Advisor - Mobility & Finance Support

Volkswagen Group; Little Milton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discretionary 10% bonus

Employer pension 9%

Company Car BEV scheme

Income protection

Life assurance 4x salary

Retail discount vouchers

Care Concierge

LinkedIn Learning access

Cycle to work

Job summary

VWFS UK is seeking a customer service professional to support finance applications and aftersales journeys. You will handle phone and email enquiries, maintain data accuracy, and liaise with other departments to meet customer expectations.

Successful candidates will show strong communication, adaptability, and a customer‑first mindset, with knowledge of FCA rules and data protection. The role offers growth and various benefits within VWFS UK.

Qualifications

• Comfortable speaking with customers on the phone.
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Responsibilities

• Respond to enquiries, mainly by phone and email.
• Enter / handle customer data, ensuring that processing procedures and response time guidelines are followed, with speed and accuracy.
• Maintain close liaison with all other departments within VWFS.
• Maintain a level of understanding of FCA regulations to ensure you are competent to fulfil your role.
• Administration tasks such as validating customer documentation, processing end‑of‑contract options and making changes to customer agreements in its life cycle.
• Accurately update relevant systems with details of account activity.
• Work within agreed authority levels, taking ownership of the issue but referring to higher authority when required.
• Adapt ability to switch across different processes as required.
• Respond on email/admin queries and use telephony skills as a one‑and‑done to get the right customer outcomes.
• Take responsibility for ensuring that excellent customer service is delivered at all times.
• Ensure clarity and understanding of a customer’s requirement by providing proactive customer service, with excellent industry and product knowledge.

Skills

Phone conversations

Urgency to respond

Adaptability

Continuous learning

PC literacy

Written & spoken communication

Customer service focus

Systematic thinking

Data protection knowledge

Verbal & written negotiation

Attention to detail

Team player under pressure

Daily admin tasks

Job description

VWFS UK is seeking a customer service professional to support finance applications and aftersales journeys. You will handle phone and email enquiries, maintain data accuracy, and liaise with other departments to meet customer expectations.

Successful candidates will show strong communication, adaptability, and a customer‑first mindset, with knowledge of FCA rules and data protection. The role offers growth and various benefits within VWFS UK.