Customer Services Specialist - Finance & Mobility

Volkswagen Group; Stanton St John; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

Pension: 9% employer contribution

Car scheme for BEVs + insurance for a.

Private medical insurance after probab

Life assurance (4x salary)

Dental and critical illness cover

Learning & development programs

Job summary

VWFS UK is seeking a customer services professional to support customers through the finance and aftersales journey. You will handle inquiries by phone and email, manage data accurately, and coordinate with internal teams to ensure smooth contract lifecycle milestones.

The role emphasizes a disciplined, detail-oriented approach, compliance with data protection and consumer credit regulations, and a focus on delivering excellent service in a fast-paced environment within VWFS UK.

Qualifications

• Phone-based customer interaction experience.
• Ability to respond quickly and accurately.
• Strong written and verbal communication skills.
• Comfort with working across multiple teams and processes.
• Proficient in using common PC software.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter/handle customer data with speed and accuracy.
• Liaise with VWFS departments to support customer journeys.
• Understand FCA and Consumer Credit Act implications for daily tasks.
• Admin tasks: validate documents and process end-of-contract options.

Skills

Phone support

Urgency

Adaptability

Willingness to learn

PC literacy

Communication skills

Customer service

Logical thinking

Data protection knowledge

Negotiation

Attention to detail

Team player

Administrative skills

Job description

VWFS UK is seeking a customer services professional to support customers through the finance and aftersales journey. You will handle inquiries by phone and email, manage data accurately, and coordinate with internal teams to ensure smooth contract lifecycle milestones.

The role emphasizes a disciplined, detail-oriented approach, compliance with data protection and consumer credit regulations, and a focus on delivering excellent service in a fast-paced environment within VWFS UK.