Customer Services Advisor – Mobility Finance & Aftercare

Volkswagen Group; Marsh Gibbon; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Bonus: Discretionary 10%

Pension: 9%

Company carBEV

Private medical insurance

Learning & development

Mentoring program

Care Concierge

Zusammenfassung

VWFS UK is seeking a customer services professional to support over a million customers across finance and aftersales journeys, from application through end of contract. You will handle enquiries by phone and email, update systems accurately, and liaise with other VWFS teams to ensure smooth processes.

The role emphasises accuracy, understanding FCA regulations, data protection, and delivering outstanding service, with opportunities for development and a discretionary bonus.

Qualifikationen

• Experience handling customer inquiries by phone and email.
• Clear and concise written and spoken communication.
• Attention to detail and data accuracy.

Aufgaben

• Respond to enquiries mainly by phone and email.
• Enter and update customer data with speed and accuracy.
• Liaise with other VWFS teams to support customer journeys.
• Understand FCA regulations to fulfil the role competently.
• Handle administration like validating documents and end‑of‑contract options.
• Update systems with account activity accurately.
• Work within authority levels and escalate as needed.
• Adapt across different processes as required.
• Provide proactive customer service with product knowledge.
• Maintain excellent service at all times.

Kenntnisse

Phone customer service

Strong communication

Data entry

DPA familiarity

Team player

Work under pressure

Jobbeschreibung

VWFS UK is seeking a customer services professional to support over a million customers across finance and aftersales journeys, from application through end of contract. You will handle enquiries by phone and email, update systems accurately, and liaise with other VWFS teams to ensure smooth processes.

The role emphasises accuracy, understanding FCA regulations, data protection, and delivering outstanding service, with opportunities for development and a discretionary bonus.