Customer Services Representative- 6+ Month Contract (Hybrid)

ZipRecruiter; Marlborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading staffing firm is seeking a Consumer Relations Representative in Marlborough, MA. The role involves providing exceptional support to consumers, handling inbound calls about wellness products, and meeting key performance indicators in a fast-paced environment. Candidates should have a high school diploma and relevant experience in customer service and troubleshooting. Potential for a hybrid work schedule after the initial onsite period.

Benefits

Opportunity for career growth

Structured training and coaching

Team-oriented environment

Qualifications

• 1–2 years in a call center or phone-heavy role.
• Familiarity with Bluetooth, app, or Wi-Fi connectivity devices.
• Ability to multitask across multiple screens and systems.

Responsibilities

• Answer 40–60 inbound calls daily; average handle time ~8 minutes.
• Assist with warranty replacements, sales orders, and product specifications.
• Meet department KPIs such as adherence, call quality, and NPS.

Skills

Customer service

Troubleshooting

Verbal communication

Written communication

Computer skills

Education

High school diploma or equivalent

Tools

Oracle CRM

Job description

Overview

Consumer Relations Representative — Location: Marlborough, MA 01752. Pay Rate: $18/hour. Duration: 6+ months, with potential to extend or convert to permanent. Schedule: Monday–Friday, 8:30 AM – 5:00 PM. Start Date: October 13.

About the Role

We are hiring Consumer Relations Representatives to provide exceptional support to customers and represent their needs across the organization. You’ll handle inbound calls and emails regarding consumer wellness products, assisting with troubleshooting, warranty questions, sales, and product details.

This is a fast-paced, high-volume call center environment where reliability, strong communication skills, and problem-solving are essential. After 3–6 months fully onsite, you may be eligible for a hybrid schedule (Mon/Fri remote, Tue–Thu in office) based on performance.

What You’ll Do

• Answer 40–60 inbound calls daily; average handle time ~8 minutes
• Troubleshoot consumer products (including Bluetooth, app, and Wi-Fi connected devices)
• Assist with warranty replacements, sales orders, and product specifications
• Accurately log all consumer interactions into Oracle (transitioning to a new CRM)
• Manage personal identifiable information responsibly
• Escalate and follow up on cases as needed
• Meet department KPIs (adherence, call quality, NPS, etc.)
• Demonstrate professionalism, empathy, and strong brand representation

What We’re Looking For

• Experience: 1–2 years in a call center (or other phone-heavy role)
• Education: High school diploma or equivalent required
• Strong customer service and troubleshooting skills
• Familiarity with Bluetooth, app, or Wi-Fi connectivity devices
• Solid computer skills – multitasking across multiple screens and systems
• Excellent verbal and written communication skills
• Dependable with excellent attendance and reliability
• Ability to sit for extended periods in an office environment

Training & Work Setup

• Training: 2–3 weeks (no time off approved during training)
• Onsite Requirement: Fully onsite for 3–6 months before hybrid eligibility
• Hybrid Eligibility: Based on meeting KPIs for 3+ consecutive months (includes adherence, call quality, reliability, engagement, and independence)

Screening Requirements

• Typing test required
• Reference checks will be conducted
• Background check & drug screen (THC not disqualifying)

Why Join Us?

• Opportunity to work with trusted consumer brands
• Gain valuable customer service and technical support experience
• Temp-to-perm pathway with long-term career growth opportunities
• Team-oriented environment with structured training and coaching

Company Description

Connexion Systems & Engineering is a full-service staffing firm that provides best-in-class staffing services to clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.