Customer Services Operator - Device Management

Appello Careline Limited.; Remote; GBP 19,000 - 23,000; Full time

Job summary

A leading care service provider is looking for an individual for a remote device management position. The role involves handling installation calls and providing the highest level of customer service to installers and engineers. Applicants should have strong IT skills and relevant qualifications, such as GCSEs or NVQs in Customer Service or Business Administration. This position offers a competitive salary and comprehensive benefits including holidays, discounts, and a pension scheme.

Benefits

217 hours holiday rising to 231 hours with length of service

Discounts on groceries, shopping, and more

24/7 employee assistance programme

Family and friends’ discounts

Pension Scheme, up to 4% Company matched

Qualifications

• Proven experience in engaging directly with the public.
• Capability of navigating multiple IT systems effectively.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Handle installation calls and device product test calls.
• Ensure adherence to control centre protocols and procedures.
• Provide exceptional customer service to installers and engineers.

Skills

Customer service experience

Strong IT skills

Attention to detail

Excellent communication

Education

GCSEs (A–C) or NVQs in Customer Service or Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Oasis

Job description

🤩DEVICE MANAGEMENT

🏠Internal Applicants Only

🕰️Hours: 35hours per week

📅Shift pattern: Monday - Friday alternating weekly between 08:00-16:00 and 10:00-18:00 with 1 hour break

💸Salary: £22,404.20 per annum (£12.31ph)

📍Location: Remote

📆Start Date : ASAP

😎Appello Perks

• 217 hours holiday rising to 231 hours with length of service . This includes bank holidays that you will work if rota'd.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched

👇ABOUT YOU

You are a confident and customer-focused individual with proven experience in engaging directly with the public in a professional setting. You have strong IT skills, including accurate data entry and navigating multiple systems, and you’re comfortable using Microsoft Office applications such as Word, Excel, and Outlook.

You thrive in a fast-paced environment, remain calm under pressure, and approach challenges with a positive, “can-do” attitude. Your excellent communication skills—both verbal and written—enable you to deliver a high level of customer service, while your attention to detail and organisational ability ensure accuracy and efficiency in everything you do.

Ideally, you’ll bring experience from a contact centre or similar role within local authority or emergency services, along with formal qualifications such as GCSEs (A–C) or NVQs in Customer Service or Business Administration. Intermediate knowledge of Excel and Outlook, and familiarity with specialist systems like Oasis, would be a bonus.

Above all, you’re enthusiastic, reliable, and a great team player who enjoys working in a busy office environment and uses initiative to solve problems effectively.

🎧THE ROLE

To be the key focal point for Installers and Engineers by handling installation calls or specific device product test calls from field-based engineers. Ensuring that the appropriate use of the control centre protocols, procedures and processes are followed whilst providing the highest level of customer service

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.