Customer Services Information Guide

ESSENTIAL EMPLOYMENT LTD; Swindon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading employment agency in Swindon is seeking a Customer Services Information Guide on a temporary basis. This role involves answering calls and emails from customers, maintaining high service standards, and guiding customers to self-serve when possible. The contract offers a competitive pay rate of £13.90 per hour. Ideal candidates will have experience in customer service, strong communication skills, and the ability to understand customer needs effectively.

Qualifications

• Experience in customer service roles, preferably in a call centre environment.
• Ability to engage with customers over the phone and digital platforms.
• Strong listening skills to understand customer needs.

Responsibilities

• Answer calls and emails from customers using Call Centre technologies.
• Maintain customer service standards by providing proper support.
• Help customers self-serve where possible after understanding their needs.

Job description

Customer Services Information Guide needed in Swindon

This is a temporary contract paying £13.90ph PAYE

This is a temporary role

The reference number is: OR19658

The successful candidate will answer calls from customers, using Call Centre technologies. They will answer emails from customers using digital email technology and will listen attentively to customer requirements asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs.

They will maintain customer service standards by answering customer aborted helps, being courteous, welcoming and professional at all times. Once the customers’ needs are understood, give them the support and confidence to self‑serve to answer their own query or by using equipment with a view to using their own where possible in the future.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.

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