Customer Services Executive

Softcat plc.; Marlow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Infrastructure provider in the UK seeks a Customer Services Executive to manage the returns process and support Sales teams. The ideal candidate will be highly organized, possess excellent communication skills, and demonstrate a strong work ethic. Responsibilities include processing returns, resolving discrepancies, and assisting with customer billing issues. The position offers flexible working arrangements, including hybrid options. Join a dynamic team committed to outstanding employee satisfaction and customer service.

Benefits

Flexible working hours

Hybrid working model

Supportive team environment

Qualifications

• Strong organization skills required for managing returns process.
• Experience in customer service or similar role beneficial.
• Ability to process financial transactions accurately.

Responsibilities

• Process requests for returns and credits.
• Resolve queries and discrepancies with customers and suppliers.
• Assist Sales teams with billing issues.

Skills

Highly organized with high attention to detail

Excellent time-management skills

Ability to multi-task

Able to learn quickly and retain information

Willingness to work hard

Excellent telephone manner

Excellent communication and administration skills

Job description

We are looking for a Customer Services Executive to complement the existing team, and to act as a support to our customers and sales teams. The main purpose of the role is to take responsibility for the day‑to‑day organisation and smooth running of the returns process.

Responsibilities

• Processing requests for return and/or credits
• Unravelling and resolving all queries and discrepancies with both customers and suppliers
• Processing credits and reinvoices for our customers, working closely with the credit control team
• Resolving duplicate shipments with the Accounts Payable team and suppliers
• Understanding internal processes and systems in order to provide our sales teams with assistance and advice
• Good understanding and accurate processing of financial transactions such as raising customer and supplier credits and the impact this has on the wider business
• Dedicated Customer Service rep for several Sales teams

Key Skills

• Highly organized with high attention to detail
• Excellent time‑management skills
• Ability to multi‑task
• Able to learn quickly and retain lots of information
• Willingness to roll your sleeves up and work hard
• Excellent telephone manner
• Excellent communication and administration skills

Softcat is one of the UK's Leading IT Infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world‑class customer service – both of which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team in our Marlow Head Office. The team’s primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set Sales Teams. You will be working in a busy and friendly team, with a great working atmosphere. Success. The Softcat Way.

Softcat is a major UK success story in technology solutions. We're a £1 billion+ per annum turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Flexible Working

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick‑up and drop‑offs

We do not prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. As a culture‑driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Working with us wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.