Customer Services Coordinator: Care & Scheduling Champion

Medequip UK; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance 21-25 days

Pro development

Pension

Healthcare

Life assurance

Cycle to work

EAP

Perkbox

Free uniform

DBS check

Job summary

Medequip Assistive Technology Ltd in Cornwall is seeking a Customer Services Coordinator. You will be the first point of contact for service users, their families and prescribers, ensuring the right product, in the right condition, is delivered and installed on time with care.

You will book delivery rounds, verify client details, manage emergencies with technicians, and respond to emails and queries to a high standard.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure

Skills

Customer service

Phone support

MS Office

Job description

Medequip Assistive Technology Ltd in Cornwall is seeking a Customer Services Coordinator. You will be the first point of contact for service users, their families and prescribers, ensuring the right product, in the right condition, is delivered and installed on time with care.

You will book delivery rounds, verify client details, manage emergencies with technicians, and respond to emails and queries to a high standard.