Customer Services Advisor – Assistive Tech & Home Care

Medequip co; Bedford; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

21 days holiday

Life assurance

Cycle to work

Employee Assistance Programme

Perkbox access

Free uniform

Free DBS check

Career progression

Job summary

Medequip Assistive Technology Ltd, a leading community equipment services provider in the UK, is seeking a Customer Services Operative. You will be the first point of contact for service users, families and health providers, ensuring correct product delivery and installation to the client within the specified time frame, in a caring manner.

You will manage calls, book delivery rounds, keep records up to date, and support technicians.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed

Skills

Customer service experience

IT proficiency

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd, a leading community equipment services provider in the UK, is seeking a Customer Services Operative. You will be the first point of contact for service users, families and health providers, ensuring correct product delivery and installation to the client within the specified time frame, in a caring manner.

You will manage calls, book delivery rounds, keep records up to date, and support technicians.