Part-Time Customer Care & Delivery Scheduler

Medequip co; Rochester; On-site; GBP 13,284 - 17,000; Part time

Benefits offered by this job

29 days holiday pro rata

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Continued professional development

Job summary

Medequip Assistive Technology Ltd is hiring for a Customer Services Operative to be the first point of contact for service users, families and health providers. You will ensure correct products and installation timing, delivering a high-quality customer experience.

Role requires empathy, calm under pressure and the ability to manage queries, book delivery rounds, and update client records. Part-time hours reflect 20 hours weekly with some Saturday work and a pro-rata holiday plan.

Qualifications

• Some experience in a customer service focused role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.

Job description

Medequip Assistive Technology Ltd is hiring for a Customer Services Operative to be the first point of contact for service users, families and health providers. You will ensure correct products and installation timing, delivering a high-quality customer experience.

Role requires empathy, calm under pressure and the ability to manage queries, book delivery rounds, and update client records. Part-time hours reflect 20 hours weekly with some Saturday work and a pro-rata holiday plan.