Customer Services Coordinator: Impactful Support & Growth

Medequip UK; Leyland; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Pension

Healthcare

Life assurance

Cycle to work

Perkbox

DBS check

Uniform

Holiday allowance 21-25 days

Job summary

Medequip Assistive Technology Ltd in Leyland is seeking a Customer Services Coordinator to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time with care.

You will manage calls, book delivery rounds, keep client records up to date, and support technicians and warehouse teams. The role offers 37.5 hours per week, a salary of £24,909 per annum, and a friendly, values-driven workplace.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service

IT literacy

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd in Leyland is seeking a Customer Services Coordinator to be the first point of contact for service users, families and health providers, ensuring correct products are delivered and installed on time with care.

You will manage calls, book delivery rounds, keep client records up to date, and support technicians and warehouse teams. The role offers 37.5 hours per week, a salary of £24,909 per annum, and a friendly, values-driven workplace.