Customer Services Coordinator

Nufarm Limited; Wyke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global crop protection company is seeking a Customer Services Coordinator to join their team in Wyke, United Kingdom. In this role, you will be the primary point of contact for customers, ensuring that orders are processed accurately, shipped on time, and comply with export regulations. Candidates should have strong organizational skills, experience in international shipping, and a commitment to exceptional customer service. The position offers opportunities for growth, enhanced holiday entitlement, and a supportive team culture.

Benefits

Growth and development opportunities

Enhanced holiday entitlement of 28 days

Pension scheme matching

Free canteen

Health Cash Plan

Long service awards

Employee Assistance Programme (EAP)

Qualifications

• Proven experience in international shipping and customs compliance.
• Track record of delivering exceptional customer service.
• Strong administrative skills and attention to detail.

Responsibilities

• Deliver high-quality customer service and satisfaction.
• Process sales orders accurately and promptly.
• Communicate delivery dates and updates to customers.
• Coordinate end-to-end order fulfilment and liaise with partners.
• Work with warehouse and supply chain for timely dispatch.
• Maintain and resolve complaints and returns.

Skills

International shipping

Customs compliance

Order management

Customer service

Microsoft Office

Tools

ERP systems (Oracle)

Job description

Career Opportunities: Customer Services Coordinator (10258)

Are you passionate about delivering exceptional customer service and ensuring seamless order fulfilment?

At Nufarm, we are looking for a Customer Services Coordinator to join our UK Customer Service team at Wyke. In this role, you will be the primary point of contact for our customers, ensuring that every order is processed, shipped, and delivered accurately, on time, and in full compliance with export regulations. This is a fantastic opportunity to work in a dynamic, international supply chain environment where your organisational skills and attention to detail will make a real impact.

Nufarm. Evolving Ag.

Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production.

Whether it’s commercialising the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, launching innovative new crop protection solutions or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers .

Your Future, Fueled by Innovation

In the role of Customer Services Coordinator, you’ll be integral to the success of our Customer Service team at Wyke. You will be the primary point of contact for our customers, ensuring orders are processed, shipped, and delivered accurately, on time, and in full compliance with export regulations. Your expertise in international shipping, customs compliance, and order management will play a key role in coordinating end-to-end order fulfilment, liaising with internal teams, external partners, and freight providers to deliver a seamless customer experience. You’ll help streamline processes, resolve customer queries, and ensure every order journey is smooth, efficient, and meets our high standards.

How You’ll Help Us Grow

• Deliver the highest quality of customer service, ensuring a seamless and satisfying journeys for all customers
• Process sales orders accurately and in a timely manner, providing cover across the department during busy periods
• Communicate delivery dates, order changes, and updates clearly to customers and transport teams
• Coordinate end-to-end order fulfilment, including arranging export/import transportation and liaising with freight forwarders, carriers, and customs brokers
• Work closely with warehouse, supply chain, and internal teams to ensure timely dispatch and collection of deliveries
• Maintain and investigate complaints and returns, ensuring customer issues are resolved efficiently

Could This Be You?

We’re looking for a highly organised individual with proven experience in international shipping, customs compliance, and end-to-end order management. You’ll have a track record of delivering exceptional customer service, coordinating with freight forwarders, carriers, and customs brokers, and ensuring orders are processed and shipped accurately and on time. Strong administrative skills, attention to detail, and the ability to manage multiple priorities are essential. Proficiency in Microsoft Office (Word and Excel) is required, and experience with ERP systems such as Oracle is highly desirable

What’s in it for you?

• Growth and development opportunities across our global organisation
• Enhanced holiday entitlement of 28 days per year (plus bank holidays)
• A boosted pension scheme –we’ll match 1.25% to every 1% you pay (up to 8%)
• Free canteen
• Health Cash Plan
• Long service awardsEmployee Assistance Programme (EAP)
• A friendly and supportive team whereyou’re encouraged to be yourself and come as you are!

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit, and business needs. We are committed to creating an inclusive environment for all Nufarm employees.

Apply today and be part of our journey to shape the future of agriculture!