Customer Services Coordinator

Rafferty Resourcing; Southampton; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment agency is looking for a Customer Services Coordinator based in Southampton. The role involves providing customer service and administrative support to the sales team, with responsibilities such as answering customer calls, managing orders, and preparing quotations. Ideal candidates will have previous customer service experience and possess strong communication and organisational skills. This position offers a salary between £28,000 – £32,000 per year, and opportunities for long-term career progression in a supportive environment.

Benefits

25 days annual leave + bank holidays

Contributory pension

Supportive team environment

Qualifications

• Experience in sales support or sales administration is preferred.
• Motivated to succeed and progress in a career.
• Ability to work in a busy environment with confidence.

Responsibilities

• Answer inbound customer calls professionally.
• Manage customer emails and shared inbox.
• Process orders accurately and efficiently.
• Prepare quotations to support the sales process.
• Follow up with customers on orders.

Skills

Previous office based customer service experience

Strong communication skills

Organisational skills

Attention to detail

Professional telephone manner

Proactive attitude

Job description

Customer Services Coordinator (Permanent)

Southampton City Centre

Fully Office Based | Monday to Friday | No Weekends

Rafferty Resourcing is partnering with one of our valued clients based in Southampton City Centre to recruit a Customer Services Coordinator on a permanent, full-time basis. This is an office based role working directly for our client, with Rafferty Resourcing supporting the recruitment process.

The Role:

This is a varied and engaging position within a small, close-knit team that sits within a large and rapidly scaling business. You'll be providing customer service and administrative support to the sales department, playing a key role in the day-to-day running of the team.

The role is ideal for someone who has experience in sales and customer service and is now looking to build a long-term career in this field. Our client is keen to appoint a career driven and ambitious individual who is eager to learn, take on responsibility, and grow alongside the business.

This is not a call centre role and offers stability, exposure to the wider organisation, and genuine progress opportunities as the company continues to expand.

What You'll Be Doing:

• Answering inbound customer calls in a friendly and professional manner
• Responding to customer emails and managing the shared inbox
• Processing customer orders accurately and efficiently
• Preparing quotations and supporting the sales process
• Following up with customers regarding orders and accounts
• Providing day-to-day administrative support to the sales team

What Were Looking For:

• Previous office based customer service experience, ideally with exposure to sales support or sales administration
• Someone who is ambitious, career focused, and motivated to succeed
• Confident and professional telephone manner
• Strong communication and organisational skills
• Excellent attention to detail and ability to work in a busy environment
• A proactive, positive attitude and willingness to learn

Additional Information:

• £28,000 – £32,000 per year (depending on experience)
• Full time and permanent position
• Working hours: 8:00am – 5:00pm (Weeks 1 & 2) and 8:30am – 5:30pm (Weeks 3 & 4)
• Monday to Friday no weekends
• 25 days annual leave + bank holidays
• Contributory pension (4.5% employee / 4.5% employer)
• City centre location (parking nearby approx. £8–£10 per day)
• Supportive team environment with long-term progression opportunities within a growing business

About Rafferty Resourcing:

Rafferty Resourcing is an award‑winning recruitment consultancy specialising in Head Office roles. We are acting as an employment agency for this vacancy and managing the recruitment process on behalf of our client.

Interviews are taking place w/c 12th January.

Interested?

Apply now or upload your CV and well be in touch to discuss the next steps.