Customer Services Apprentice — Launch Your Community Career

Coventry City Council; Coventry; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local government authority in the UK is seeking Customer Services Apprentices to join their dynamic team. This apprenticeship offers hands-on experience in various roles, including customer-facing positions and administrative support. You will work alongside experienced colleagues to gain skills while completing a Level 3 Business Administration or Customer Services specialist apprenticeship. This fixed-term role provides an excellent opportunity for career progression within the Council.

Benefits

Flexible working arrangements

Local government pension scheme

Access to accredited courses

Award-winning Occupational Health Service

Qualifications

• Must be enthusiastic and eager to learn.
• Ability to respond positively to change.
• Demonstrates a commitment to excellent service.

Responsibilities

• Answer customer enquiries through various channels.
• Raise service requests using internal systems.
• Manage team inboxes and prioritise tasks.
• Support project work with administration and data analysis.

Skills

Excellent communication skills

Good IT skills

Ability to support a diverse customer base

Ability to deliver in a fast-paced environment

Flexible to the needs of the service

Education

Right to work in the UK

Interest in apprenticeship

Job description

A local government authority in the UK is seeking Customer Services Apprentices to join their dynamic team. This apprenticeship offers hands-on experience in various roles, including customer-facing positions and administrative support. You will work alongside experienced colleagues to gain skills while completing a Level 3 Business Administration or Customer Services specialist apprenticeship. This fixed-term role provides an excellent opportunity for career progression within the Council.