Customer Services Advisor

Brentwood; Essex; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Two local councils in Essex are seeking a Customer Service Advisor to manage customer interactions across various channels. The ideal candidate will excel in communication and customer service, have strong MS Office skills, and be adaptable to a hybrid working model. This role involves a commitment to providing excellent service and may require attendance at different council locations. Competitive salary offered with significant employee benefits.

Benefits

Pension scheme

Generous annual leave

Health and wellbeing opportunities

Employee assistance programme

Discounts across retailers

Qualifications

• Experience working in a team-oriented customer service role is essential.
• Strong verbal and written communication skills are a must.
• Ability to provide high service standards consistently.

Responsibilities

• Handle all contact for both councils through various channels.
• Ensure a first-class service for customers at contact points.
• Work hybrid with a balance of remote and in-person attendance.

Skills

Strong knowledge of Microsoft Office

Experience in customer-focused environment

Excellent communication skills

Flexible working approach

Positive and enthusiastic service delivery

Job description

Customer Service Advisor - Customer Services

Permanent

Full time 37 hours per week

Monday - Thursday 08 : 30-17 : 00 Friday 08 : 30-16 : 30

Band 5 (SCP14 - 18) 29540 - 31537 per annum

Closing Date for accepting applications : 28th September 2025

(Starting salary dependent upon skills and qualifications progression subject to satisfactory performance)

Rochford District Council and Brentwood Borough Council have an exciting opportunity for the recruitment of a Customer Service Advisor. Our Customer Services team handle all contact into both Councils via multiple channels and offer an excellent first point of contact for our customers.

This post will be required to work at both councils premises at Rochford District Council and Brentwood Borough Council. You may reasonably be required to work at any other of the Councils premises as required to meet the needs of the service.

Benefits of working here :

You will have the opportunity to work across both Councils which are located in the south of Essex and approximately 20 miles apart.

The two areas present a blend of characteristics. Brentwoodis well-known for its green space and woodlands even though its located within easy commuting distance of London and the new Elizabeth Line has made this connection even better with faster and more frequent trains. Rochfordis a mix of urban and rural and London Southend Airport sits within its boundaries.

We are currently operating a hybrid model of working which enables our employees to work smarter focusing on the importance of physical connections to meet the needs of those we provide services for whilst balancing that with the ability to work remotely. Our employees are provided with the resources to be able to work in this way effectively and are provided with a laptop to do so.

In addition to this we offer many excellent employee benefits which include pension scheme generous annual leave entitlement health and wellbeing opportunities employee assistance programme a benefits platform offering discounts across a range of retailers.

We require highly trained motivated staff who are passionate about going the extra mile for customers. Being part of a truly multi-channel customer contact service presents big opportunities to radically improve the way we deliver our services. You will work in a fast-paced environment and be expected to deliver a first-class service first time every time. We can offer hybrid working arrangements to the successful candidates.

The successful applicant will :

• Have strong knowledge and experience of using Microsoft Office packages
• Experience of working within a team in a customer focused environment
• Excellent verbal and written communication skills
• Have a flexible working approach to attend both organisations in person as and when required
• Have a positive and enthusiastic approach to delivering high service standards

For an informal discussion please contact Sarah Orchard on or Stephanie Meek on / .

Please note the successful candidate will be employed by Rochford District Council. Training will take place at Rochford offices.

Rochford Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.

How to apply

Please apply online via the link provided.

It is our policy that if you have not heard back within 3 weeks of the closing date you should assume that you have not been shortlisted on this occasion.

Required Experience :

Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 29540 - 31537