Customer Services Advisor

Halfords; Chorley; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail company in England is looking for a Customer Services Advisor to provide excellent customer service in a retail environment. Responsibilities include assisting with car parts and cycle repairs. Candidates should have strong problem-solving skills and ideally experience in retail. The role offers part-time hours and various perks including discounts and life assurance.

Benefits

25% off most products

Discounts of up to 50% on garage bills

Life Assurance

Employee assistance programme

Cycle2Work scheme

Qualifications

• Experience delivering great customer service, ideally in retail.
• Proactive in helping customers understand their needs.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Deliver great customer service in retail and servicing.
• Collaborate with team in a customer-focused sales environment.
• Operate as part of a rota, including weekends.

Skills

Customer service skills

Problem-solving skills

Job description

Customer Services Advisor

Job no: 560899

Work type: Part time, 20 hours per week

Site: Chorley

Categories: Retail Colleagues

Location: Lancashire

Salary: £10.20 - £12.41 per hour

Business Area: Retail

Responsibilities

• Deliver great customer service in a retail and servicing environment, including car parts fitting, technology fitting, cycle building and cycle servicing.
• Work on customers' vehicles in the car park and on bikes in-store to wow every customer.
• Develop practical problem-solving skills and work quickly and efficiently while maintaining market-leading standards of service.
• Collaborate with the team to tailor approaches in a customer-focused sales environment.
• Operate as part of a rota, including weekends, to meet business needs.

Requirements

• Experience of delivering great customer service, ideally in a retail sales environment.
• A proactive approach to helping customers and understanding their needs.
• Strong problem-solving skills.
• Availability to work on a rota basis, including weekends.

Preferred

• Some knowledge and skills in car parts fitting and cycle repair.
• Some experience of working towards and achieving sales targets.

Benefits

• 25% off most of our products in Halfords Retail stores and online.
• Amazing discounts of up to 50% on garage bills at Halfords Autocentre.
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
• At least 25% colleague discount at Tredz.
• Life Assurance.
• Uniform.
• Discounts on groceries, holidays, insurance, days out, restaurants and more.
• Employee assistance programme offering free, independent, confidential support and counselling 24/7.
• Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes at reduced prices.
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
• Cycle2Work scheme.
• Wagestream – access up to 30% of pay as you earn it with the ability to save automatically.
• Health Cash Plan – cash back for healthcare costs and access to wellbeing services.

Equality and Inclusion

We are committed to creating an inclusive workplace and are an equal opportunities employer. We welcome applications from all backgrounds and embrace diversity within our team.