Customer Services Administrator

ACS Staffing Solutions; Rushton; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

On-site role in Kettering

Training opportunities

Job summary

ACS Staffing Solutions in Kettering is seeking a Logistics Customer Services Administrator to join our client on a temp-to-permanent basis. You will be the vital link between customers and the organisation, handling orders and coordinating transport to ensure a smooth delivery process.

The role requires strong customer service experience in a fast-paced environment, proficiency in MS Word and Excel, and the ability to liaise with transport planners.

Qualifications

• Solid experience in fast-paced customer service environments.
• Interest in B2B relationships and logistics.
• Proficiency in Microsoft Office, especially Word and Excel.

Responsibilities

• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.

Skills

Fast-paced CS

B2B relationships

Proactive communication

Tools

Microsoft Word

Microsoft Excel

Job description

Logistics Customer Services Administrator

Kettering

Monday to Friday

8am-4:30pm

£13.37 per hour

Temporary - Permananet

Do you thrive on delivering exceptional service and ensuring operations run like clockwork?

Our Kettering based client is recruiting experienced Customer Service Administrators on a temp to permanent basis to become the vital link between their customers and the organisation—ensuring a seamless, efficient, and professional experience from order to delivery.

What You'll Be Doing ...

• Process Orders: Accurately handle customer orders, following SLAs and internal procedures.
• Customer Liaison: Be the first point of contact, providing support, updates, and helpful advice.
• Collaborate Across Teams: Work with transport planners to manage lead times and coordinate transport bookings.
• Problem-Solve: Tackle customer issues confidently and ensure quick, positive resolutions.

About you ...

• Customer Focus: You listen, stay calm under pressure, and resolve issues with empathy and precision.
• Proactive Thinking: You anticipate needs and take initiative to meet them.
• Strong Communication: You're persuasive, confident, and know how to build trust quickly.
• Organisational Strength: You juggle priorities, set clear goals, and consistently deliver.
• High Standards: You're motivated to exceed expectations and embrace feedback to grow.
• Resilience: You stay cool under pressure and bounce back stronger from setbacks.

Your Experience & Skills ...

• Solid experience in a fast-paced, high-demand customer service environment
• Interest in B2B relationships and logistics
• Proficiency in Microsoft Office (especially Word and Excel)

What's on offer ...

• A competitive salary
• Regular performance reviews to support your growth
• Opportunities to keep up with the latest technologies and industry trends
• Access to industry literature, internal training, and expert knowledge
• A dynamic team culture where your voice matters and your contributions countIf you're ready to bring your energy, experience, and passion for customer service to a role where you can make a real impact—we want to hear from you