Customer Services Administrator 12 month FTC

Roberts Webb Recruitment; Broughton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension matched to 10%

Annual bonus up to £2,600 per annum

Job summary

Roberts Webb Recruitment in the United Kingdom is seeking a Customer Services Administrator for a 12-month FTC based in Broughton. The role is office-based near Chester, with a fixed rota and a salary of £27,810, plus a pension matched to 10% and an annual bonus up to £2,600.

You will be the first point of contact for our B2B customers, providing Level 1 support across phone, live chat, and case management, and updating CRM data while contributing to KPIs and delivering excellent service.

Qualifications

• Previous contact centre or telephone-based customer service experience.
• Experience using a CRM system ideally.
• Excellent administration skills and attention to detail.
• Positive mindset, enjoys dealing with customers.
• Able to multitask.
• Calm and solution focused when handling complaints.

Responsibilities

• Acting as the first point of contact for B2B customer enquiries.
• Providing Level 1 support across phone, live chat, and case management platforms.
• Managing high inbound call volumes while maintaining service quality.
• Accurately updating and maintaining customer data within the CRM system.
• Confidently discussing product portfolios across multiple brands.
• Troubleshooting and resolving customer queries effectively.
• Handling complaints in line with regulatory standards and internal procedures.
• Working towards individual and team KPIs and service targets.
• Supporting and training customers where required.

Skills

Previous contact centre experience

CRM system experience

Excellent administration skills

Positive customer mindset

Multitasking

Calm and solution oriented

Tools

CRM system

Job description

Customer Services Administrator 12 month FTC

Broughton, United Kingdom | Posted on 13/02/2026

Customer Services Administrator - 12 month FTC initially

Salary £27,810

Office basedChester

Pension matchedup to 10%

Annual bonus upto £2,600 per annum

Monday to Friday - 8.30-4.30 or 9.30-5.30pm on a rota basis

Do you thrive in a fast-paced environment where no two days are the same?

We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism

This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence.

The role

As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first-line support, resolve issues efficiently, and elevate where necessary — always keeping the customer experience front of mind.

You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism.

What you'll be doing

• Acting as the first point of contact for B2B customer enquiries
• Providing Level 1 support across phone, live chat, and case management platforms
• Managing high inbound call volumes while maintaining service quality
• Accurately updating and maintaining customer data within the CRM system
• Confidently discussing product portfolios across multiple brands
• Troubleshooting and resolving customer queries effectively
• Handling complaints in line with regulatory standards and internal procedures
• Working towards individual and team KPIs and service targets
• Supporting and training customers where required

Requirements

What skills, attributes and experience will you need?

• Previous contact centre or telephone-based customer service experience
• Experience using a CRM system ideally
• Excellent administration skills and attention to detail
• Positive mindset, enjoys dealing with customers
• Able to multitask
• Calm and solution focused when handling complaints

Why you'll want to join this company?

• Be part of a collaborative and supportive team
• Opportunity to develop your skills across multiple products and brands
• A role where your impact on customer experience truly matters
• Clear performance targets and opportunities to grow

If you’re someone who enjoys problem-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you.